Policies
Refund Policy
This policy explains how refund requests are handled for orders placed on the Fiber Kraft Pots website.
Requesting a refund
To request a refund, contact us with your order number and the reason for your request. Each request is reviewed individually.
Cancelled and failed orders
If an online payment was successfully received for an order that is cancelled before dispatch, or where a payment was deducted but the order was not confirmed, an eligible refund will be processed after verification.
Payment verification
Refunds are issued only after the original payment has been verified against our records and the payment provider.
Refund method
Approved refunds are processed to the original payment method where applicable, or through another appropriate method agreed with you (for example, for Cash on Delivery or WhatsApp/UPI payments). Processing time may depend on your bank or payment provider.
Custom and specially manufactured products
Products made to custom sizes, customised colours or special specifications are manufactured specifically for your order. Refunds for such products are handled according to our business policy and are assessed case by case.
Eligibility
Refund eligibility depends on the order status (for example, whether the order has been manufactured or dispatched) and the condition of the product. Refund eligibility is separate from return eligibility — please see our Return Policy.
Contact us
Fiber Kraft Pots · Survey No. 18/7, 18/8 Road, Taverekere Hobli, Kethohalli, Bengaluru Urban, Karnataka, India.
Phone: +91 6363758746 · Email: fiberkraftpots@gmail.com